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This course will teach you the right balance of assertiveness and how to avoid being passive, passive-aggressive, or aggressive. Through learning assertiveness phrases, behaviours and body language, you will be able to handle conflict confidently, get your opinions respected, and take criticism constructively.

This course will enable you to properly prioritize your obligations, allowing you to improve performance and productivity. As a result, you’ll also achieve a better work/life balance, minimize the stress related to managing your tasks efficiently, and, ultimately, improve working relationships.

The course will enable you to assess your level of self-respect and dignity, to display patience, to say no diplomatically, and to make a positive impression allowing you to develop more meaningful relationships with colleagues, and to build a pleasant work environment that boosts productivity.

This course will teach you to identify characteristics of an effective problem solver, challenge your go-to problem-solving habits, inspire you to be more creative and give you a variety of diagrams to help you develop creative problem-solving methods. As a result, you will be able to overcome traditional thinking patterns, have more confidence in your ability to handle problems as they arise and be able to assess the impact of possible solutions.

This course will enable you to learn the components of critical thinking and avoid blocks to critical thinking. As a result, you’ll be able to think more creatively and independently, make better decisions by problem-solving systematically, identify the value of ideas and reach well-reasoned conclusions.

To be an effective communicator is not only about the way you speak or your writing skills, but a truly gifted Communicator is also an exceptional Listener. Research shows that being a great Listener might help you succeed in your current role and, it will help you be a Great Leader. So...it pays to be a good Listener.


This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle other’s emotions.  As a result, you will be able to communicate more effectively with supervisors and coworkers, be able to channel negative energy into more positive and productive activities, and will promote your overall emotional intelligence.


Learning to manage projects effectively not only benefits your organization, but it also benefits you. Being able to carry a project through from inception to completion, on time and with the required budget, makes you more valuable to your organization and improves your career prospects by providing you with a critical skill. 

In this course, you will learn the four different stages of project management, why each of these stages is important and how to carry them out in a way that helps the project succeed

While using social media effectively requires caution and good judgment, it can also have significant benefits, such as creating loyal, long-term customers and improving relationships with employees, vendors, and suppliers. 

This program looks at the actions you should take—and those you should avoid—to use social media successfully in your workplace.


Please note this is a closed book assessment.

No notes allowed.

Good luck!

A welcome note from the PPS Academy Team as well as broad overview of what to expect in your journey on this program. 


In Module 1: PPS Context, PPS Group CEO Izak Smit, will be delivering a lecture about leadership philosophy at PPS. During this module we will also be covering PPS history, values, vision, culture and strategy. You can look forward to discovering your own personal leadership style as well as develop the skills necessary to tell powerful leadership stories.

In Module 2: Emotional Intelligence & Resilience, PPS Group COO Nick Battersby, will deliver inspirational insights about being an emotionally intelligent leader and building resilient teams. During this module we will uncover The 5 Dysfunctions of a Team. We will share a framework for building effective teams and ultimately, as a PPS leader, you will discover how to cultivate psychological safety within your team.


This module will cover tools and strategies that will help you start every day with clarity and finish with a sense of accomplishment. Working from home can seem glamorous to those who have not done so before, but it does not come without any challenges. With the correct tools and strategies, working remotely can be great for you. This program is designed to enhance the potency of your efforts while working remotely. We will also cover a few digital and virtual platforms that are available to all PPS staff.
Learning outcome

On completion of this module, you should:

  • Be familiar with the PPS’s eligibility criteria.
  • Understand that the occupation practised by the member determines which products the member can apply for.
  • Be familiar with the area of operations. 
  • Understand which tertiary institutions of learning are accepted.
  • Understand the rules applicable when a member stops working or changes his/her occupation.
  • Know what is expected of you at claim stage, should a member have changed his/her occupation.  

Learning outcome

By the end of this module you should be able to understand:

  • The Free Cover Benefit
  • Commencement of cover
  • The meaning of underwriting acceptance
  • Conditions applicable to Free Cover
  • Application of Free Cover at claim stage 


Learning outcome

On completion of this module, you should be able to understand:

  • The Immediate Cover Benefit.
  • When the cover commences and stops.
  • Conditions applicable to this benefit.
  • How to apply the benefits at claim stage.
  • What amount should be paid.
  • When will the benefit not be payable.


Learning outcome

On completion of this module, you should:

  • Be familiar with the provisions of the PPS Provider Policy with regards to auto increases.
  • Be familiar with the process of communicating auto increases to members.
  • Be able to view cover held in a particular year.


Learning Outcome

On completion of this module you will:

  • Understand what a time barring clause is.
  • Understand the PPS time barring clause; “late submission” and where to find it in the PPS Provider Policy document.
  • Understand the internal claims policy.
  • Be able to apply the internal claims policy to your assessment of claims that are considered “late”.


Learning outcome

On completion of this module, you should:

  • Be able to define the term; ‘non-disclosure’.
  • Know what constitutes a ‘Deterioration of Health’?
  • Know why non-disclosure investigations are performed.
  • Know what to consider before embarking on a non-disclosure investigation.
  • Be able to determine when a non-disclosure investigation is required. 
  • Know where to find the non-disclosure investigation guideline.
  • Be familiar with the Ombudsman’s view on non-disclosures.
  • Know where to find the underwriting policy.
  • Know what to do with your claim whilst the investigation is being carried out.
  • Be familiar with the investigation process.
  • Know when and how PPS can act on a positive non-disclosure. 

Learning outcome

On completion of this module, you should be able to understand:

  • What is TCPP
  • Who qualifies for TCPP?
  • Products that qualify for   TCPP
  • Terms and conditions of TCPP
  • What happens at the claim stage? 

Learning outcomes

On completion of this module, you would 

  • Have gained a basic understanding of the underwriting process at PPS.
  • Know how the underwriting decision influences the claim.
  • Be able to navigate your way around Underwriting notes on Service Manager and Phoenix.  
  • Be familiar with the Ombudsman’s view on underwriting.  


Learning Outcome

On completion of the module, you should:

  • Be able to identify various services available to assessors.
  • Know the channels used to refer claims.
  • Know when to refer a claim for a specific service.


Learning outcome

On completion of this module, you should be able to understand:

  • Define the communication matrix.
  • Understand the steps in the claims assessment of which PPS members and brokers need to be kept informed.
  • Understand the importance of obtaining consent from the member prior to communicating their medical condition to brokers.
  • Locate the claims communication matrix manual on the DNA site.
  • Generate a claim statement.