Picture a workplace where mistrust is the norm, employees are concerned with protecting their reputations, and teams seek to defend their “turf” and often fail to keep their promises.

This course will address the questions that will help you understand the nature of influence and persuasion, and giving you tools to be more successful at it. Throughout this course we are emphasizing the importance of understanding others as a foundation to influencing without manipulation. 

Cultural competence is the ability to understand and interact effectively with people from other cultures.

The most common understanding of ethics is that it has to do with standards of right and wrong, and how people should behave. 

Each one of us has a perception of reality about how the world works—a mental model that provides understanding, guides thinking, and directs decision making.

Sharing information in the form of a report is an integral part of most workers’ daily responsibilities. Without the right information or the right delivery (both in writing and in person), a report can do more to hinder communication than support it. 

The old expression says “two heads are better than one.” That’s certainly true when collaboration runs smoothly.  But what about when people argue, work gets stalled, and contention is prevalent?